It just works. It's easy to use. I massage it on to dry skin and remove it with a warm wet washcloth. It removes all of my makeup. It doesn't disrupt or trigger breakouts on my sensitive acne prone skin. The scent is not strong at all, and it's pleasant. The price is good. I liked the environmentally friendly packaging and delivery; minimal plastic (except the pumping mechanism) and no bubble wraps. I'll probably purchase it again once I use it up.