Frequently Asked Questions

If you can't find the answer to your question, please reach out.

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Orders

How can I check the status of my order?

Please use the order tracking link in your order confirmation or shipping confirmation email, or log in to your account. If you still need help, please contact us.

What if I don't receive my order, or something is wrong with it?

We'll work fast to get you a replacement. Please visit our contact page to let us know how we can help.

What is your return policy?

Please click here to view our return & refund policy.

How can I contact you?

Please visit our contact page to send us a message.

Products & ingredients

Do you use natural and organic ingredients? Do you avoid toxic chemicals?

Yes, we have very strict and mindful ingredients standards to protect our bodies and our planet. Read more about our ingredients.

Do you use preservatives?

Where needed, we do use preservatives. (Products that don't come into contact with water, like our face oil, don't need a preservative.)

We use eco-safe preservatives that are rated 1 by the Environmental Working Group for safety to our bodies and environment.

For more Information, please read our blog post about preservatives.

Do you use essential oils?

We know that essential oils can cause sensitivity if they're used above certain concentration levels or left on the skin for too much time.

That's why we use them at a safe amount and only use them in two of our cleansers. They're only on your skin for a minute or so, and they make washing your face so much more enjoyable before you rinse them off.

We have an EO-free cleanser option, too: Deep Moisture Cleansing Balm.

Refills

Have a question about refills?

Please visit our dedicated refills & subscriptions FAQ.