Customer Care & FAQ

If you can't find the answer to your question, please reach out.

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How can I check the status of my order?

Please use the order tracking link in your order confirmation or shipping confirmation email, or log in to your account. If you still need help, please contact us.

What if I don't receive my order, or something is wrong with it?

We'll work fast to get you a replacement. Please visit our contact page to let us know how we can help.

What is your return policy?

Please click here to view our return & refund policy.

How can I contact you?

Please visit our contact page to send us a message.

Refills & Subscriptions

Have a question about refills?

We've got you covered on our refills & subscriptions FAQ.

Products & Ingredients

Do you have ____ certification?

While we currently meet the standards of many sustainability-oriented certifying bodies, we have not yet completed certification. For example, we are in the process of Carbon Neutral and Leaping Bunny certifications and we fully expect to be granted certification. We also use many Certified Organic ingredients but do not have organic certification.

Activist is also a member of 1% For the Planet and has successfully certified our donations, proving that at least 1% of our revenue went to approved environmental partners for the past three years, although this is not a certification per se.

We look forward to completing these and other certifications in the future as our resources allow. Certification is a time-consuming and expensive process that presents some hurdles for small, self-funded businesses, which is why we have not made the same progress as larger businesses with outside funding despite the fact that we go above and beyond the requirements of many certifications.

Have a question about how to use our products?

Have a question about the ingredients we use?

Coupons & Rewards

Can I use my rewards on subscriptions?

Unfortunately, our subscription platform is not able to accept coupons generated by our rewards program. We're hoping this will change in the future. In the meantime, why not order a one-off refill or try something new with your rewards points?