Customer Care & FAQ

If you can't find the answer to your question, please reach out.

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How can I check the status of my order?

Please use the order tracking link in your order confirmation or shipping confirmation email, or log in to your account. If you still need help, please contact us.

What if I don't receive my order, or something is wrong with it?

We'll work fast to get you a replacement. Please visit our contact page to let us know how we can help.

What is your return policy?

Please click here to view our return & refund policy.

How can I contact you?

Please visit our contact page to send us a message.

Refills & Subscriptions

Have a question about refills?

We've got you covered on our refills & subscriptions FAQ.

Products & Ingredients

Have a question about how to use our products?

Have a question about the ingredients we use?

Coupons & Rewards

Can I use my rewards on subscriptions?

Unfortunately, our subscription platform is not able to accept coupons generated by our rewards program. We're hoping this will change in the future. In the meantime, why not order a one-off refill or try something new with your rewards points?