Customer Care & FAQ

If you can't find the answer to your question below, please reach out.

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Orders, Shipping & Returns

What is your return policy?

We only accept returns on unopened, unused products, so we encourage you to try samples or our Trial Kit first. Please see our full return & refund policy for details.

Where do you ship?

We ship from California and offer delivery throughout the U.S. via USPS Ground Advantage.

We also offer international shipping, depending on the season. Unfortunately, these are usually quite expensive and/or slow. Please view the available options at checkout, and if you don't like what you see, we suggest you kindly ask your local retailers to stock Activist ;)

What's the status of my order?

Please use the order tracking link in your order confirmation or shipping confirmation email, or log in to your account. If you still need help, please contact us.

What if my order is wrong?

We'll work fast to get you a solution. Please visit our contact page to let us know how we can help.

Refills & Subscriptions

All about refills

We've got you covered on our refills & subscriptions FAQ.

Products & Ingredients

How to use

Ingredients

Certifications

While we currently meet the standards of many sustainability-oriented certifying bodies, we have not yet completed certification. For example, we are in the process of Carbon Neutral and Leaping Bunny certifications and we fully expect to be granted certification. We also use many Certified Organic ingredients but do not have organic certification.

Activist is also a member of 1% For the Planet and has successfully certified our donations, proving that at least 1% of our revenue went to approved environmental partners for the past three years, although this is not a certification per se.

We look forward to completing these and other certifications in the future as our resources allow. Certification is a time-consuming and expensive process that presents some hurdles for small, self-funded businesses, which is why we have not made the same progress as larger businesses with outside funding despite the fact that we go above and beyond the requirements of many certifications.