Customer Care & FAQ

If you can't find the answer to your question, please reach out.

Orders

How can I check the status of my order?

Please use the order tracking link in your order confirmation or shipping confirmation email, or log in to your account. If you still need help, please contact us.

What if I don't receive my order, or something is wrong with it?

We'll work fast to get you a replacement. Please visit our contact page to let us know how we can help.

What is your return policy?

Please click here to view our return & refund policy.

How can I contact you?

Please visit our contact page to send us a message.

Refills & Subscriptions

Have a question about refills?

We've got you covered on our refills & subscriptions FAQ.

Products & Ingredients

Have a question about how to use our products?

Please visit our page about the Activist Method.

Have a question about the ingredients we use?

Please visit this page about our ingredients.

Coupons & Rewards

Can I use my rewards on subscriptions?

Unfortunately, our subscription platform is not able to accept coupons generated by our rewards program. We're hoping this will change in the future. In the meantime, why not order a one-off refill or try something new with your rewards points?

Long-Time Customer

I love Activist. I've been using ALL of their products for over 2 years now and my skin has never been healthier.

Incredible Products

I have tried so many different skincare options with mediocre results. I have also had adverse skin reactions to some of the products from other brands, so I’m always hesitant when trying something new. I decided to give Activist skincare a try, and my skin has never felt or looked better. I am definitely a lifer! I also love that this company cares so much about environmental impact and offers refillable packaging. Brilliant!

Love these items but cleansers leave residue

Honestly all the items in the travel kit are awesome, work great and smell great. However, I noticed all the cleansers left behind a residue. Could be the soft water at my house, but generally it felt like I didn't wash them off all the way. Maybe that's the intent-to leave some mousturizing stuff behind. But for me it was annoying. Will def keep using all the other items tho!