We are 100% committed to meeting your needs for custom skincare that is right for your skin type. We hope you’ll be completely satisfied with your product.
Returns & Exchanges
We will exchange your formulation for a new, different custom formulation, or help you return your purchase for a refund in the event that it isn't working for you.
Order Processing & Shipping
We give our clients the focus and attention they deserve. Treating you and your skin as unique and individual is the foundation of our skincare practice. Therefore, please allow 5 business days for us to assess your skin type, create your custom formulation, and process your order before we ship your products.
Shipping is free on all orders within the US, and $5 to Canada. For orders shipping to Canada, the USPS will hand off your package to Canada Post for final delivery. We will include a tracking number in your shipping confirmation email.
We'd love to hear from you! Please contact us with any comments or questions about your order, your skin, our custom formulation process, the right ingredients for you, how to use our skincare products, or anything else! We are always here for you.
M-F, 9-5 Central